.png)
.png)
.png)
.png)
.png)
Powering
Luxury
_
Repairs
Logistics
Design
Repairs
Logistics
Aftercare
Providing luxury brands and retailers an all-in-one solution for repairs, manufacturing, and client services.
.png)
Get a free quote within 24 hours
OUR SERVICES
Whether you're a renowned label or a trusted retailer, our services are designed to enhance your customer experience and operational efficiency.
Shop Capabilities
Specializing in a range of restoration services, our team of skilled artisans excels in the meticulous restoration of leather goods and fine jewelry. Proficient in handling sterling silver, 10K, 14K, 18K, gold filled, and platinum, we ensure top-notch craftsmanship in every project.
Rings
We repair engagement rings, wedding bands, signet rings & more.
- Repairing or replacing shanks
- Repairing or replacing heads and settings
- Supplying and setting missing stones
- Restoring finishes
CAD / CAM
Our CAD team bringto life exactly what you and your team need.
- On-site full-time CAD operators
- Gemvision Matrix Version 6.0 CAD program
- Gemvision Revo Mill
Earrings
From large dangles to simple diamond studs, we have you covered.
- Furnishing and installing all style backs for pierced and non-pierced earrings
- Converting bracelet links to earrings
- Repairing broken earrings or backs
Appraisals
Our certified Gemologists have years of experience.
- Insurance appraisal
- Estate Appraisals
- Gem Identification report
Bracelets
We offer a variety of services, which allows us to provide a great bracelet repair.
- Adding or repairing safety chains
- Removing links
- Adding links or oter creative
ways to make bracelets longer
Chains
Whether it requires fixing, cleaning, or replating, our team has the perfect solution.
- Repairing all types
- Adding/removing links
- Repairing or replacing all types of catches
- Adding safety chains
Restringing
- Knotted or unknotted
- Silk or nylon thread
- Dyed cords available
Stones
- Supplying lab-grown or natural diamonds
- Supplying and setting colored stones
- Stone polishing and repairing
- Re-faceting stones
Plating
- Plating rings, earrings, necklaces, and earrings in yellow, rose, or white gold
- Thickness offerings ranging from flash to 4 microns
- Cleaning and polishing afterward
State-of-the-Art Facility
Secure Environment
All jewelry repairs are handled at our cutting-edge facility featuring fully monitored shipping and receiving.
Safe Storage
Benefit from secure vault storage ensuring your valuables are safe throughout the repair process.
Advanced Tracking
Utilizing real-time RFID technology, we provide transparent tracking of each repair and its precise location within our facility.
Skilled Staff with Over 75 Years of Experience
Craftsmanship Legacy
With over 75 years of serving prestigious brands, our shop boasts a team of over 50 seasoned goldsmiths.
Comprehensive Expertise
Enable your customers to submit repair requests for previously purchased items with ease. Once submitted:
Our Commitment:
Quality and Peace of Mind
Guaranteed Excellence
Every repair is backed by our comprehensive one-year warranty, ensuring confidence and satisfaction.
.png)
Peace of Mind
Our shop is equipped with RFID tracking, multiple UL Certified vaults, and carries over $50 mil in insurance coverage.
.png)
Secured Data
All client and brand data in our system is carefully stored and protected from possible outside threats.
Based in Europe but want to operate in the US?
Teriff Engineering
Our team can help optimize your products assembly locations and how they are classified when entering the US. Allowing you to take advantage of lower import duties.
3PL and Client Services
We enable brands to operate in the US by offering warehousing, pick-and-pack services, and client management. Everything can be monitored and tracked in each brands Admin Portal.
"With Carousel we are able to operate within the US without ever setting up a US entity, hiring staff, or securing a lease."
Powered by digital tools that provide transparency and scalability
Admin Portal
Gain exclusive access to your Admin Portal, a secure platform where you can manage inventory and all aspects of your repairs.
Personalized
Dashboard
Track the movement of inventory and the status of each repair or manufacturing project in real-time.
Streamlined
Process
Effortlessly upload CAD files or repair information and receive prompt quotes and shipping labels to initiate the service request.
Service Dash
Deliver an on-brand client experience by utilizing our tracker that can be easily embedded on any brand or retailer’s website.
Customizable Software
Embed our white label software directly into your website, seamlessly integrating it with your brand's unique aesthetics and functionality.
Customer Convenience
Enable your customers to submit repair requests for previously purchased items with ease.
.png)
Plus...
.png)
Send automated notifications via email or SMS to keep customers informed.
.png)
Receive a prepaid and insured shipping label to send the item securely to our facility.
.png)
Track repair progress using a unique code provided upon submission.
.png)
Items are promptly shipped back directly to your customers.
Our Commitment:
Quality and Peace of Mind
Guaranteed Excellence
Every repair is backed by our comprehensive one-year warranty, ensuring confidence and satisfaction.
Peace of Mind
Our shop is equipped with RFID tracking, multiple UL Certified vaults, and carries over $50 mil in insurance coverage.
Secured Data
All client and brand data in our system is carefully stored and protected from possible outside threats.
ABOUT US
Who we are
Carousel is the premier aftercare provider for the world's top brands, offering the luxury of convenience paired with exceptional service. By combining our expertise in repairs, logistics, and customer service, we’re redefining aftercare, turning it from a mere necessity into a remarkable experience.
Craftmanship — it's been in our DNA for over 75 years. We've never lost sight of what it means to be a true artisan and a partner to the most preeminent luxury brands and retailers.
Craftmanship — it's been in our DNA for over 75 years. We've never lost sight of what it means to be a true artisan and a partner to the most preeminent luxury brands and retailers.
Latest from The Workshop
Testimonials
Read what satisfied brands and retailers are saying about Carousel
"The true gold standard when it comes to jewelry repairs."
John Doe
VP, Jewels.com
"The team is simply incredible. They have become our go to solution whenever we have a repair or manufacturing need."
John Doe
VP, Jewels.com
"Partnering with Carousel has allowed us to scale faster then we could have imagined."
John Doe
VP, Jewels.com
"Discovering Carousel has been our companies biggest unlock."
John Doe
VP, Jewels.com
"Carousel has made offering repair services easy and affordable."
John Doe
VP, Jewels.com
"Since working with Carousel, repair requests have gone from something we have dreaded to now being one of greatest customer satisfaction tools."
John Doe
VP, Jewels.com
"Simply put, there is no better repair and manufacturing partner then Carousel."
John Doe
VP, Jewels.com
"The team treats every customer interaction and each service request with the upmost care."
John Doe
VP, Jewels.com
"We have been able to offer our clients product customizations and services that were never possible before partnering with Carousel."
John Doe
VP, Jewels.com
Have questions?
We’ve got answers
We’ve got answers
Find the information you need about Carousel and our services in this FAQ Section.
Contact UsHow does it work?
It’s simple. Once you contact us, we provide you with a private portal where you and your team can upload repair requests. Within 24 hours of each request, our team will provide you with a pre-paid and insured shipping label and instructions on how to start the repair process.
How long do most services take?
Most repairs take 5 to 7 business days. Manufacturing requests and larger projects typically take 2 to 3 weeks.
Are there any long-term commitments?
No, all of our partnerships are on a per-projectbasis. That said, most companies use us as their go-to solution for all their repair and manufacturing needs.
Do you warranty your work?
Yes, all of our work is guaranteed for 90 days.
Where are you located?
Our headquarters are in Columbus, Ohio.
