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Powering
Luxury
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Repairs
Logistics
Aftercare
Repairs
Logistics
Aftercare
Providing luxury brands and retailers an all-in-one solution for repairs, manufacturing, and client services.
OUR SERVICES
Whether you're a renowned label or a trusted retailer, our services are designed to enhance your customer experience and operational efficiency.
Benefits & Features
A digital platform allowing you to get the most out of repairs
Admin Portal
Gain exclusive access to your Admin Portal, a secure platform where you can manage all aspects of your repairs.
Personalized
Dashboard
Track repair statuses in real-time, add essential notes, and conveniently process payments—all in one centralized location.
Streamlined
Process
Upload repair information effortlessly and receive prompt quotes and shipping labels to initiate the repair process swiftly.
Service Dash
Deliver an on-brand client experience by utilizing our tracker that can be easily embedded on any brand or retailer’s website.
Customizable Software
Embed our white label software directly into your website, seamlessly integrating it with your brand's unique aesthetics and functionality.
Customer Convenience
Enable your customers to submit repair requests for previously purchased items with ease. Once submitted:
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Plus...
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Send automated notifications via email or SMS to keep customers informed.
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Receive a prepaid and insured shipping label to send the item securely to our facility.
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Track repair progress using a unique code provided upon submission.
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Items are promptly shipped back directly to your customers.
Expert Craftsmanship,
Guaranteed Satisfaction
State-of-the-Art Facility
Secure Environment
All jewelry repairs are handled at our cutting-edge facility featuring fully monitored shipping and receiving.
Safe Storage
Benefit from secure vault storage ensuring your valuables are safe throughout the repair process.
Advanced Tracking
Utilizing real-time RFID technology, we provide transparent tracking of each repair and its precise location within our facility.
Skilled Staff with Over 75 Years of Experience
Craftsmanship Legacy
With over 75 years of serving prestigious brands, our shop boasts a team of over 50 seasoned goldsmiths.
Comprehensive Expertise
Enable your customers to submit repair requests for previously purchased items with ease. Once submitted:
Our Commitment:
Quality and Peace of Mind
Guaranteed Excellence
Every repair is backed by our comprehensive one-year warranty, ensuring confidence and satisfaction.
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Peace of Mind
Our shop is equipped with RFID tracking, multiple UL Certified vaults, and carries over $50 mil in insurance coverage.
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Secured Data
All client and brand data in our system is carefully stored and protected from possible outside threats.
OUR SERVICES
We’re the trusted destination for jewelry brands and content creators looking to bring their creative vision to life and elevate their presence. From concept to completion, we meticulously review every detail to ensure a flawless final result.
Benefits & Features
From initial sketches to recreating existing designs, our team offers comprehensive manufacturing services:
- Design & CAD Rendering
- Modeling
- Casting
- Stone Setting
- Polishing
Our team specializes in sourcing:
- Matched and calibrated gemstones and diamonds
- Various chains
- Clasps, earring backs, and other components
Seamless fulfillment options including made-to-order and drop shipping capabilities.
- We manage end-to-end delivery to your customers as your third-party logistics provider.
- You direct the process; we handle the logistics.
OUR SERVICES
International brands aiming to establish and grow in the US encounter numerous challenges. From importing their jewelry to handling customer and vendor demands, our company provides comprehensive solutions to support their success.
Benefits & Features
We assist foreign-based companies in optimizing their design and manufacturing strategies to reduce import taxes.
Benefit from our secure storage facilities and efficient shipping and receiving services to fulfill domestic sales orders. Our operations are backed by millions of dollars in insurance coverage.
&
Virtual US Office Administration Services
Establish a virtual US office with essential amenities such as a mailing address, phone line, and dedicated personnel, all without the overhead costs. By partnering with Carousel, brands can avoid: US payroll and employee benefits, Leasing Expenses, Insurance Costs, and other operational overhead.
Guaranteed Excellence
Every repair is backed by our comprehensive one-year warranty, ensuring confidence and satisfaction.
Peace of Mind
Our shop is equipped with RFID tracking, multiple UL Certified vaults, and carries over $50 mil in insurance coverage.
Secured Data
All client and brand data in our system is carefully stored and protected from possible outside threats.
ABOUT US
Who we are
Carousel is the premier aftercare provider for the world's top brands, offering the luxury of convenience paired with exceptional service. By combining our expertise in repairs, logistics, and customer service, we’re redefining aftercare, turning it from a mere necessity into a remarkable experience.
Craftmanship — it's been in our DNA for over 75 years. We've never lost sight of what it means to be a true artisan and a partner to the most preeminent luxury brands and retailers.
Craftmanship — it's been in our DNA for over 75 years. We've never lost sight of what it means to be a true artisan and a partner to the most preeminent luxury brands and retailers.
Latest from The Workshop
Testimonials
Read what satisfied brands and retailers are saying about Carousel
"The true gold standard when it comes to jewelry repairs."
John Doe
VP, Jewels.com
"The team is simply incredible. They have become our go to solution whenever we have a repair or manufacturing need."
John Doe
VP, Jewels.com
"Partnering with Carousel has allowed us to scale faster then we could have imagined."
John Doe
VP, Jewels.com
"Discovering Carousel has been our companies biggest unlock."
John Doe
VP, Jewels.com
"Carousel has made offering repair services easy and affordable."
John Doe
VP, Jewels.com
"Since working with Carousel, repair requests have gone from something we have dreaded to now being one of greatest customer satisfaction tools."
John Doe
VP, Jewels.com
"Simply put, there is no better repair and manufacturing partner then Carousel."
John Doe
VP, Jewels.com
"The team treats every customer interaction and each service request with the upmost care."
John Doe
VP, Jewels.com
"We have been able to offer our clients product customizations and services that were never possible before partnering with Carousel."
John Doe
VP, Jewels.com
Got questions?
We’ve got answers
We’ve got answers
Find the information you need about Carousel and our services in this FAQ Section.
Contact UsHow does it work?
It’s simple. Once you contact us, we provide you with a private portal where you and your team can upload repair requests. Within 24 hours of each request, our team will provide you with a pre-paid and insured shipping label and instructions on how to start the repair process.
How long do most services take?
Most repairs take 5 to 7 business days. Manufacturing requests and larger projects typically take 2 to 3 weeks.
Are there any long-term commitments?
No, all of our partnerships are on a per-projectbasis. That said, most companies use us as their go-to solution for all their repair and manufacturing needs.
Do you warranty your work?
Yes, all of our work is guaranteed for 90 days.
Where are you located?
Our headquarters are in Columbus, Ohio.
