FLAWLESS FULFILLMENT FOR JEWELRY

Build your brand with Carousel's 3PL

3PL SERVICES

For high-end jewelry brands, logistics isn’t just about shipping—it’s about preserving the essence of your brand from the moment a piece leaves your hands to the moment it reaches your customer or retail partner. That’s why we’ve built a 3PL service tailored exclusively to the needs of fine jewelry brands, particularly those based overseas looking to grow their presence in the U.S.

We assist foreign-based companies in optimizing their design and manufacturing strategies to reduce expenses while importing.

We specialize in helping jewelry brands scale effortlessly with secure storage, omni-channel fulfillment, and industry-leading tech. From DTC to wholesale, we make sure every order ships fast, safe, and sparkling.

When products are sent back by customers/retailers, our return process includes inspecting the piece, verifying its condition, restocking or refurbishing it if needed, and updating inventory and customer records—all to ensure a smooth and professional experience for both you and your client.

This is the process of rotating or redistributing inventory across different retail or wholesale locations to keep your product assortments fresh and aligned with sales trends. For jewelry brands, this helps ensure bestsellers are always where demand is highest—maximizing sell-through and minimizing stale inventory.

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Enabling One-of-a-kind Client Experiences

Our team isn’t just operational—we’re strategic. We understand luxury jewelry, and we treat every item and every client with the respect and care they deserve. For our partners, we become more than a logistics provider—we’re a trusted extension of their brand in the U.S

Deliver a magical unboxing experience with custom packaging, branded pack slips, thoughtful inserts, personalized notes, elegant gift wrap, and more.

Keep clients informed with fully customizable, on-brand automated messages—delivering real-time updates on their orders and repairs every step of the way.

Dedicated Admin

Each brand is assigned a dedicated account manager who develops an in-depth understanding of your product line and client needs.

Peace of Mind

All of our facilities are equipped with RFID tracking, multiple UL Certified vaults, and carry over $50 mil in insurance coverage.

Secured Data

All client and brand data in our system is carefully stored and protected from possible outside threats.

Industry Leading Digital Tools

We don’t just store your stock—we manage it. Our team monitors and rotates inventory, handles stock reassortments for your wholesale accounts, and ensures timely restocking to avoid delays or missed opportunities. Quickly see where your product is at, its movement history or check on the real-time status of client orders.

Designed for the Luxury Industry

We’re not your typical third-party logistics provider. Our services are purpose-built for high-end jewelry brands that require more than basic warehousing. We understand the care, precision, and presentation your pieces deserve—and we’ve created a logistics solution to match.

The best brands are already using Carousel

As a growing brand, managing client and vendor requests, stock rotations, quality control, and on-time manufacturing can be overwhelming. Carousel partners with brands to develop customized solutions tailored to their unique needs.

FOR RETAILERS

Chances are, we already work with several of the brands you carry.

Increase your revenue potential by offering your clients the same premium quality repairs and custom design work brands provide. With Carousel, retailers of all sizes can provide enterprise level services to clients.

Appraisals

Our expert jewelry appraisal team includes Graduate Gemologists from the Gemological Institute of America (GIA), skilled faceters, and experienced bench jewelers.

Collectively, our team brings over 75 years of experience in the jewelry industry.

Custom Design

At Carousel, custom jewelry is our passion—it’s who we are and what we love to do. Creating unique pieces is our way of helping people celebrate their lives, families, and friendships. Our mission is to bring our customers' visions to life through beautiful jewelry that tells their personal stories.

Stone Setting

Stone setting is truly an art and at Carousel we take it seriously. Each and every one of our expert stone setters specializes in a specific type of stone setting. This allows us to do it all, and do it right.

QC and restorations all in our state-of-the-art facility.

We work side-by-side with businesses to determine the specific needs and quality standards required for each project.

Single destination for all your repair needs

Stone Setting
Resizing
Plating

Lapidary Services
CAD Design
Restringing

Polish & Clean
Engraving
Retipping

Simple Soldering
Appraisals
More +

Have questions?
We’ve got answers

Find the information you need about Carousel and our services in this FAQ Section.

Contact Us

How does it work?

It’s simple. Once you contact us, we provide you with a private portal where you and your team can upload repair requests. Within 24 hours of each request, our team will provide you with a pre-paid and insured shipping label and instructions on how to start the repair process.

How long do most services take?

Most repairs take 5 to 7 business days. Manufacturing requests and larger projects typically take 2 to 3 weeks.

Are there any long-term commitments?

No, all of our partnerships are on a per-projectbasis. That said, most companies use us as their go-to solution for all their repair and manufacturing needs.

Do you warranty your work?

Yes, all of our work is guaranteed for 90 days.

Where are you located?

Our headquarters are in Columbus, Ohio.

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