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FOR BRANDS
Our solutions power the best customer experiences in the world.
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At Carousel, we help luxury jewelry brands deliver exceptional service at every touchpoint. From jewelry repair to bespoke manufacturing and specialized 3PL, we treat your brand like our own.
With Carousel, your brand doesn’t just outsource logistics—it elevates the entire post-sale experience.
With Carousel, your brand doesn’t just outsource logistics—it elevates the entire post-sale experience.
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Bespoke manufacturing and repairs
Provide your clients with expert repair and restoration services—from basic fixes to advanced craftsmanship—all managed through your branded Admin Portal. Track progress, manage approvals, and keep clients in the loop with automated SMS and email updates.
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Scale up, without all the operational Overhead
Turn logistics into a brand advantage. Carousel offers white-glove fulfillment tailored to luxury jewelry, with seamless Shopify integration, customer-first workflows, and strategic support that makes operations smooth and scalable.
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The best brands are already using Carousel
As a growing brand, managing client and vendor requests, stock rotations, quality control, and on-time manufacturing can be overwhelming. Carousel partners with brands to develop customized solutions tailored to their unique needs.
FOR RETAILERS
Chances are, we already work with several of the brands you carry.
Increase your revenue potential by offering your clients the same premium quality repairs and custom design work brands provide. With Carousel, retailers of all sizes can provide enterprise level services to clients.
Appraisals
Our expert jewelry appraisal team includes Graduate Gemologists from the Gemological Institute of America (GIA), skilled faceters, and experienced bench jewelers.
Collectively, our team brings over 75 years of experience in the jewelry industry.
Collectively, our team brings over 75 years of experience in the jewelry industry.
Custom Design
At Carousel, custom jewelry is our passion—it’s who we are and what we love to do. Creating unique pieces is our way of helping people celebrate their lives, families, and friendships. Our mission is to bring our customers' visions to life through beautiful jewelry that tells their personal stories.
Stone Setting
Stone setting is truly an art and at Carousel we take it seriously. Each and every one of our expert stone setters specializes in a specific type of stone setting. This allows us to do it all, and do it right.
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Repairs are done in our own state-of-the-art facility.
We work side-by-side with businesses to determine the specific needs and quality standards required for each project.
Single destination for all your repair needs
- Stone Setting
- Resizing
- Plating
- Lapidary Services
- CAD Design
- Restringing
- Polish & Clean
- Engraving
- Retipping
- Simple Soldering
- Appraisals
- More +
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Have questions?
We’ve got answers
We’ve got answers
Find the information you need about Carousel and our services in this FAQ Section.
Contact UsHow does it work?
It’s simple. Once you contact us, we provide you with a private portal where you and your team can upload repair requests. Within 24 hours of each request, our team will provide you with a pre-paid and insured shipping label and instructions on how to start the repair process.
How long do most services take?
Most repairs take 5 to 7 business days. Manufacturing requests and larger projects typically take 2 to 3 weeks.
Are there any long-term commitments?
No, all of our partnerships are on a per-projectbasis. That said, most companies use us as their go-to solution for all their repair and manufacturing needs.
Do you warranty your work?
Yes, all of our work is guaranteed for 90 days.
Where are you located?
Our headquarters are in Columbus, Ohio.
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