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Why Italian Brands Choose Carousel to Expand into the U.S.
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The U.S. luxury market is an enticing opportunity for Italian jewelry brands—renowned for their craftsmanship, heritage, and elegance. But while demand is strong, the operational challenges of entering the American market can be daunting: setting up warehousing, handling repairs, managing customs, and coordinating fulfillment across time zones.
That’s where Carousel Repair steps in. Based in Columbus, Ohio, Carousel Repair acts as an extension of your brand—offering everything from jewelry repairs to high-end logistics and fulfillment—all under one roof.
Here’s why leading Italian brands partner with Carousel Repair to scale their U.S. presence without the burden of launching a U.S. office.
Full-Service Jewelry Repairs with Italian Standards of Excellence
Your jewelry deserves to be treated with care that matches your craftsmanship. Carousel’s team includes master goldsmiths and certified gemologists with decades of experience restoring fine European jewelry. Services include:
- Shank and setting repairs
- Diamond and gemstone replacement (lab-grown or natural)
- Gold, rose gold, and rhodium plating
- Chain and clasp repairs
- Pearl and bead restringing
- Estate and insurance appraisals
Every piece is handled with precision in a secure, climate-controlled environment. Turnaround times average 5–7 business days, with all work guaranteed for 90 days.2. U.S.-Based 3PL Services Designed for High-End JewelryCarousel isn’t just a repair shop—it’s a full-service third-party logistics (3PL) provider built specifically for luxury jewelry. That includes:Secure warehousing and vault storageReal-time inventory tracking using RFIDCustom-branded packagingPick and pack services for e-commerce and wholesale ordersU.S.-based returns processing and quality checksOrder fulfillment for direct-to-consumer and B2B channelsWith Carousel, your brand can offer U.S. clients quick, reliable service without shipping back and forth across the Atlantic.3. Tariff Engineering & Import OptimizationNavigating U.S. customs and tariffs can be complex—and costly. Carousel offers tariff engineering services to help optimize your product classifications, reduce import fees, and stay compliant. By using strategic modifications and detailed documentation, they make your U.S. imports more efficient and affordable.4. A Seamless, Brand-Aligned ExperienceFrom the moment a piece enters Carousel’s facility, it is scanned and tracked through every stage of the process. Their private partner portal allows your brand to:Upload repair requestsTrack shipments and statusesReview inventory in real timeView reports on repairs, returns, and fulfillmentYou retain full control—without the need to manage a team or open a physical location in the U.S.5. Expand U.S. Sales with ConfidenceThe U.S. jewelry market rewards speed, reliability, and quality—all of which Carousel delivers. With their support, your brand can:Test and scale new product lines in the U.S.Support retailers with fast service and repairsFulfill e-commerce orders from a central U.S. locationHandle customer returns and refurbishments with easeAll while maintaining your signature Italian luxury.
